- Water Resources
- Backflow - Cross Connection
Backflow - Cross Connection
The Town of Clayton's Cross Connection Control/Backflow Protection Program is responsible for ensuring the drinking water provided by the Town remains safe throughout our distribution system.
- Read the Town Cross-Connection/Backflow Protection Ordinance last revised in January 2020
- Review our Cross Connection Handbook (PDF)
Backflow Solutions, Inc.
As of December 1, 2018, the Town of Clayton will no longer accept backflow test reports. We've contracted with Backflow Solutions, Inc., the nation's leading backflow data management firm, which provides an online tracking system, BSI Online, to automate and simplify the process.
Backflow and cross connection control devices must be tested annually by a certified tester and reported back to BSI Online for approval.
BSI Online Contact Information:
- Phone: 800-414-4990
- Email: email@example.com
- Fax: 888-414-4990
- Mail: PO Box 246, Worth, IL 60482
How to Get Your Backflow Device Tested
BSI Online will send out a notice to residents and businesses 30 days prior to their testing due date. If you received a notice, you will need to:
- Hire a registered backflow tester. Tester pricing is not regulated and can vary between companies. Customers are encouraged to compare prices prior to choosing a tester. If you're already using a tester, you should be able to find them on the BSI Online website
- The Town of Clayton always works to promote support of local businesses; view a List of Certified Clayton-Based Testers
- Provide your Customer Confirmation Number (CCN), located on the notice, to your Tester
- Check Your Test Report Status Using Your CCN
- Always have the tester commit to a date that they will perform your work and request a copy of the test results for your records
- If you have any issues with a tester, please report any deficiency to us by calling 919-553-1530
The backflow tester will need to:
- Perform the required test
- Submit all test reports through BSI Online
Note: Town water customers can register free of charge with BSI Online to view backflow test information submitted to BSI by the tester on their behalf.
- To opt out of annual irrigation testing, email the Cross Connection Control/Backflow Prevention Program
- If your irrigation system is damaged beyond repair and has a failed test result, you need to email the Cross Connection Control/Backflow Prevention Program
In many cases, testing is being completed, but results are not being reported in a timely manner. Testers who are found responsible for these delays risk being removed from our published list of certified professionals.
We understand submitting test results is a shared responsibility with customers and the certified tester, that's why we strongly encourage those parties to work together to ensure results are submitted promptly.
If you have any questions about our Cross Connection Control/Backflow Program, please email the Cross Connection Control/Backflow Prevention Program.
All testers that wish to get on the town's approved tester list must send copies of your school certification, equipment calibration, NC plumbing license (if applicable) to BSI Online.