What do I do if my utilities are disconnected for non-payment?

When it becomes necessary for the Town to disconnect services, service will be restored after payment of:

  • All past-due bills due to the Town, including additional fees and charges required by this policy
  • Any deposit as required
  • Any material and labor cost incurred by the Town according to the current fee schedule.

After-hours reconnection is not available to our customers.

Show All Answers

1. If I have a leak and my water consumption increases, will the Town give me any type of adjustment on my bill?
2. How much notice does the Town need to connect or disconnect my services?
3. Can I request a review of my water / electric meter reading?
4. What do I do if my utilities are disconnected for non-payment?
5. Will the Town grant me extra time to pay my utility bill?
6. What happens if the check that I wrote for my utility payment is returned from the bank?
7. When is my deposit applied to my utility account?
8. I’ve gotten married / divorced and my name has changed. What do I need to provide to the Town of Clayton so that it can be changed on my utility bill?
9. I have a swimming pool to fill. What should I do?
10. What do I do if I have a water/sewer emergency after normal business hours?
11. Does the Town offer disposal of old furniture / appliances?
12. What can I put in my recycling cart?
13. What do I do if the wheel has fallen off my garbage or recycling cart?
14. I have electronic items that I need to dispose of. What do I do?
15. How do I request a 2nd garbage or recycling cart?